Rubbish Removal Bayswater Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Bayswater provides rubbish removal and waste collection services to domestic and commercial customers. By booking a collection or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company, or organisation requesting or paying for the rubbish removal or waste collection service.
Company means Rubbish Removal Bayswater, the provider of the services described in these Terms and Conditions.
Services means any rubbish removal, waste collection, disposal, clearance, loading, or related services provided by the Company.
Booking means a request by the Customer for the Company to provide Services, whether made by telephone, email, online form, or other agreed method.
Waste means any materials or items presented by the Customer for removal, including household waste, commercial waste, bulky items, and other refuse, subject to the exclusions in these Terms and Conditions.
2. Scope of Services
The Company provides rubbish removal and waste collection services primarily within the Bayswater area and surrounding locations. Services may include one-off collections, regular collections, and ad hoc clearances as agreed between the Customer and the Company.
All Services are subject to availability and to these Terms and Conditions. The Company reserves the right to refuse any Booking where it considers the work to be unsafe, unlawful, or outside its operational capability.
3. Booking Process
3.1 Customers may request a Booking by telephone, email, or via an online enquiry form. The Customer will be asked to provide accurate information about the type, quantity, and location of the waste, access conditions, and any special requirements.
3.2 Any quotation provided by the Company based on information supplied by the Customer is an estimate only. Final pricing may vary once the Company views the waste on site and confirms the load type, volume, and weight.
3.3 A Booking is only confirmed when the Company has accepted the Customer s request and, where required, the Customer has accepted the quotation and any applicable call-out or minimum charge. The Company may confirm acceptance verbally, in writing, or via electronic communication.
3.4 The Customer is responsible for ensuring that all details in the Booking confirmation are correct, including date, time window, address, contact details, and service description. Any errors must be notified to the Company as soon as possible.
4. Access and Customer Obligations
4.1 The Customer must ensure that the Company has safe, reasonable, and timely access to the premises and waste to be removed at the agreed time. This includes arranging for parking, loading access, and any necessary permissions from property owners or building managers.
4.2 Where parking charges, permits, or access fees arise in connection with the Services, these may be added to the final invoice unless expressly included in the quotation.
4.3 The Customer must clearly identify the waste to be removed and ensure that no items are taken in error. The Company will rely on the Customer s instructions and will not be liable for removing items that the Customer has incorrectly included as waste.
4.4 The Customer warrants that they either own the waste and items being removed or have full authority from the owner to dispose of them.
5. Waste Types and Exclusions
5.1 The Company will only collect waste types that it is legally permitted and properly equipped to handle. In general, the Company collects most non-hazardous household and commercial waste, including general rubbish, furniture, appliances, garden waste, and bulky items.
5.2 The Company does not normally collect hazardous or specialist waste, including but not limited to asbestos, chemicals, solvents, oils, medical or clinical waste, gas cylinders, explosives, or highly flammable materials. The Customer must inform the Company in advance if any such materials are present.
5.3 If the Company discovers prohibited, hazardous, or unsafe materials on arrival, it may refuse to remove them, adjust the quotation, or cancel the Booking. The Customer may be liable for a call-out or cancellation charge in such circumstances.
5.4 The Company reserves the right to decline any waste that it reasonably considers to present a risk to health, safety, the environment, or its personnel, vehicles, or equipment.
6. Pricing and Payment
6.1 Charges for the Services are generally based on volume, weight, labour time, access conditions, and disposal costs. The Company will provide an estimated price prior to or at the time of Booking and confirm the final price on site before proceeding, wherever reasonably possible.
6.2 Unless otherwise agreed, payment is due on completion of the Services on the day of collection. The Company may require a deposit or full advance payment for certain Bookings, including large clearances or commercial contracts.
6.3 Payment may be made by cash, card, bank transfer, or other method agreed with the Company. Where payment is made by card or electronic means, the Customer authorises the Company to take payment for the agreed amount.
6.4 All prices quoted are exclusive of VAT unless expressly stated otherwise. If VAT is applicable, it will be added at the prevailing rate.
6.5 For commercial Customers with approved accounts, payment terms will be as stated on the invoice. If payment is not received within the agreed period, the Company may charge interest and late payment fees in accordance with applicable UK legislation.
7. Cancellations and Amendments
7.1 The Customer may cancel or amend a Booking by contacting the Company as soon as possible before the scheduled collection time.
7.2 The Company may apply a cancellation charge where the Customer cancels with short notice. As a guideline, cancellations made less than 24 hours before the agreed collection time may be subject to a call-out or late cancellation fee, particularly where the Company has already incurred costs or allocated resources.
7.3 If the Customer fails to provide access at the arranged time, or is not present where their presence is required, the Company may treat the Booking as cancelled and charge a no-show or call-out fee.
7.4 The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its control, including but not limited to vehicle breakdown, severe weather, traffic disruption, operational issues, or health and safety concerns. In such cases, the Company will aim to notify the Customer as soon as reasonably practicable and arrange an alternative time.
8. Performance of the Services
8.1 The Company will carry out the Services with reasonable care and skill and in accordance with applicable waste management laws and regulations.
8.2 While the Company will use reasonable endeavours to attend within agreed time windows, all arrival times are estimates and not guaranteed. The Company is not liable for delays caused by traffic, weather, or other factors outside its reasonable control.
8.3 The Company may, at its discretion, assist with moving items within a property to access the waste. The Customer accepts that this is done as an additional courtesy service and agrees to clear walkways and safeguard valuables prior to the Company s arrival.
9. Waste Handling, Transport and Disposal
9.1 All waste collected by the Company will be transported and disposed of in accordance with applicable UK waste regulations, including duty of care obligations. The Company will use licensed waste transfer stations, recycling facilities, and disposal sites as appropriate.
9.2 The Customer acknowledges that once the waste has been collected and loaded onto the Company s vehicle, title in the waste transfers to the Company, except where prohibited by law.
9.3 The Company aims to minimise landfill use and maximise reuse and recycling where feasible. However, it does not guarantee that any particular item or material will be recycled or reused.
10. Customer Property and Site Condition
10.1 The Customer is responsible for protecting floors, walls, fixtures, and fittings prior to the commencement of the Services. The Company will take reasonable care when removing waste but is not responsible for normal wear and tear or minor cosmetic damage occurring in the course of removal.
10.2 The Company is not responsible for cleaning or making good any area after waste removal beyond a basic sweep where reasonably practicable. Deep cleaning, repairs, or reinstatement works are not included in the Services.
11. Liability and Limitations
11.1 Nothing in these Terms and Conditions limits or excludes the Company s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law.
11.2 Subject to clause 11.1, the Company shall not be liable for any indirect, consequential, or economic loss such as loss of profit, loss of business, loss of opportunity, or loss of data arising out of or in connection with the Services.
11.3 Subject to clause 11.1, the Company s total aggregate liability to the Customer arising out of or in connection with any single event or series of connected events shall be limited to the total fees paid or payable by the Customer for the relevant Services.
11.4 The Company is not liable for any loss or damage resulting from inaccurate information provided by the Customer, failure by the Customer to obtain necessary permissions, or actions of third parties outside the Company s control.
11.5 The Customer is responsible for ensuring that no valuable or personal items are left in or attached to goods presented as waste. The Company accepts no responsibility for items that the Customer intended to retain but which were included in the waste presented for removal.
12. Insurance
The Company maintains appropriate public liability and, where applicable, employer s liability insurance in connection with the provision of the Services. Details of insurance cover can be provided on reasonable request.
13. Complaints and Disputes
13.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, providing details of the issue and any supporting information.
13.2 The Company will investigate complaints in good faith and seek to resolve them promptly, which may include a revisit, partial refund, or other appropriate remedy where a fault is identified.
13.3 If a dispute cannot be resolved directly between the Customer and the Company, either party may pursue their rights through the courts in accordance with the governing law clause below.
14. Data Protection and Privacy
14.1 The Company may collect and process personal data relating to the Customer in order to manage Bookings, provide Services, process payments, and communicate with the Customer.
14.2 Personal data will be handled in accordance with applicable UK data protection legislation. The Company will take reasonable steps to keep personal data secure and will not sell personal data to third parties.
15. Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, strikes, industrial disputes, acts of God, war, terrorism, civil unrest, or disruption to transport or utilities. In such circumstances, the Company may suspend or reschedule the Services.
16. Variations to Terms
The Company reserves the right to update or amend these Terms and Conditions from time to time. Any revised Terms and Conditions will apply to new Bookings from the date of publication or notification. Existing Bookings will remain subject to the version in force at the time of confirmation unless otherwise agreed with the Customer.
17. Severability
If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
18. Entire Agreement
These Terms and Conditions, together with any written quotation or Booking confirmation issued by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or agreements, whether written or oral.
19. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
20. Contact Details
Customers may contact the Company regarding Bookings, cancellations, complaints, or general enquiries using the contact details provided on the Company s service materials or communications. The Company will use reasonable efforts to respond promptly to all legitimate enquiries.
